24/7 support and maintenance
A technical team that looks after your platform every day
24/7 technical support via WhatsApp, phone and email, with maintenance, updates, incident handling, monitoring and continuous optimization.
Overview
Does your platform need attention now?
24/7 technical support via WhatsApp, phone and email, with maintenance, updates, incident handling, monitoring and continuous optimization.
This is for you if…
- You have no one to call when it fails
- Your platform is outdated
- You suffered a security incident
What’s included
What the service covers
24/7 supportWhatsApp, phone and email.
MaintenanceRegular health tasks.
UpdatesPatches and versions, tested first.
IncidentsDiagnosis and resolution.
MonitoringAvailability and performance.
SecurityVulnerability review and fixes.
OptimizationPerformance improvements.
GuidanceRecommendations for your team.
How we do it
How support works
- 01 Initial diagnosis Platform status and risks.
- 02 Stabilization Urgent fixes.
- 03 Ongoing support Requests and incidents handled.
- 04 Improvement Regular reports and recommendations.
Technology and best practices
- 24/7 support across several channels
- Every incident logged
- Security updates
- Availability and performance monitoring
- Regular recommendations
- Autoridad Portuaria Nacional (APN)Support and maintenance of its virtual campus.
- TECSURSupport and maintenance.
Frequently asked questions
What people usually ask us
How do we request support?
Via WhatsApp, phone or email, 24 hours a day, 7 days a week.
Do you support platforms you did not build?
Yes. We start with a platform diagnosis.
Do you have fixed support prices?
It is quoted according to the size and condition of each platform.
Does your platform need attention now?
We reply on WhatsApp or schedule a call.
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